Support
Stuck, found a bug, or have an idea? Send us a message and we'll get back to you as soon as we can.
It helps if you tell us your device (for example "Samsung phone" or "Fire TV Stick") and what happened.
Fruit Faces questions
How do I play?
Fruit fall in sticks of three. Slide them and turn them to line up 3 or more of the same fruit, across, down or diagonally, to squash them. Squashes can set off chains for big scores. In Fruit Frenzy the fruit fall in pairs and you join 4 or more. Every mode has a "how to play" panel before you start, and there's a tutorial in Options.
How do I play on Fire TV?
Use the arrows on the remote to move around the menus and the middle button to choose. In a game, left and right slide the fruit, up turns them and down drops them.
I've run out of hearts. What now?
A new heart arrives every 30 minutes; the timer under your hearts shows when. You can also fill all five with seeds, or, on a phone or tablet, watch an optional advert for one more heart (a few times a day).
What are seeds for?
Seeds are the game's money. Earn them by winning levels, from the daily spin, streaks, star chests, stickers and awards, and spend them on power-ups, hearts and new board looks. If you want more, the shop has optional seed packs from £0.49. Tap your seeds at the top of the screen to see them.
Are there adverts?
Only if you choose to watch one, for a reward: one more heart, double seeds after a win, or another daily spin. Nothing pops up on its own, and there are no adverts on Fire TV.
How do I challenge a friend?
Press VS A FRIEND, then SEND A CHALLENGE. Play a 3-minute game and send your score over WhatsApp or any app. Your friend taps the link and gets exactly the same fruit. No link? They can type the 6-digit code under ENTER A CODE.
Will I lose my progress if I change phone?
Your progress is saved on your device. Uninstalling the game or clearing its data removes it, and it doesn't move to a new device on its own yet.
How do I get a refund for a purchase?
Purchases are made through Google Play or the Amazon Appstore, so refunds are handled by them. Google Play: open Play Store, then Payments & subscriptions, then Budget & history. Amazon: go to Your Apps and Subscriptions on amazon.co.uk or amazon.com. If something you bought didn't arrive in the game, contact us too and we'll help.
Does the game collect my information?
No account is needed and your progress stays on your device. See our privacy policy for the full details.